The technology was at the forefront of almost every major headline in 2018, from the Facebook privacy issues to Russia’s involvement in the 2016 election. Words like “artificial intelligence,” “autonomous” and “the cloud” were once complex IT phrases but have recently become household terms.
What’s become clear is that technology will continue to be an integral part of every decision made, especially in the workplace. As a business owner, you have two options when it comes to your company: embrace technology to move your company forward, or keep your traditional ways in place.
An investment such as a cloud-hosted phone system is just one way you can enlighten your business this year. However, it can be difficult to know which technology is worth spending your dollars on, and which ones are just a fad. That’s why we’ve put together this list of exciting technology that is sure to keep your business relevant in 2019.
1. Human-Like Artificial Intelligence
If you’ve ever visited a website with a chat feature, you’ve experienced artificial intelligence (AI). What you type in to the chat informs the bot what information to send back to you. Although chatbots provide customer support for companies, the human element has always been missing from this experience.
Looking in to 2019, it’s expected that this interaction will become more human. Google is already setting the bar high with its Duplex technology, which runs Google Assistant. Before answering questions, it’s trained to use words like, “uh”, “um”, and “hm”—making it sound more human than ever. Forrester predicts that 70% of enterprise companies have some type of artificial intelligence strategy in place today.
2. More Connected Devices
Amazon Alexa, Echo, and Google Home are just a few of the connected devices that have grown in popularity in the last few years. Relying on the Internet of Things (IoT) has become second nature in our everyday lives.
Gartner believes that by 2019, there will be 14.2 billion devices connected, with that number growing to 25 billion just two years later. However, it predicts that businesses, particularly in the manufacturing and industrial sectors, will be the ones who start to leverage this technology. The result? An environment that continuously teaches itself to improve. Decision makers can collect actionable data to help streamline processes, improve productivity and efficiency and ultimately save money.
3. Robotic Automation
Although personal assistants and toy robots will remain popular in 2019, robotics will take on a new application. In 2019, you can expect to see a rise in companies creating and teaching robots to perform very specific functions—ones that would take a human much longer to complete. Tasks that were once mindless and tedious will now be completed by a robot, app or automated tool. Business owners are always looking for ways to increase efficiency and productivity, and this is one of the best ways to do so.
4. Virtual Phone Systems
Are you still missing sales calls in 2019? A virtual phone system can help you stay on top of them no matter where you are. If you’re still using a landline, your receptionist has to manually push calls to the right place or person, and sometimes, they might not even be in the office. It then goes to that place where all calls die – voicemail. This frustrating process is no longer the case with a virtual phone system.
Virtual phone systems rely on an internet connection, meaning employees can take calls anytime, anywhere. It also makes features such as call forwarding, multiple extensions and transcriptions of voicemails to text easy to implement.
Some virtual phone systems have leveraged artificial intelligence to make sure no lead goes untouched. They also analyze your communication patterns and provide you with customized recommendations for how to attract more customers. They can even remind you to call back a sales lead. What more could you ask for when it comes to staying in contact with prospects?
If you want to use forward-thinking technology to improve your company in 2019, Ninja Number can help. Our virtual phone system solution can be maintained all within a mobile app. Start your free trial or contact us today to learn more about how Ninja Number can take your phone system to the next level.